Cancellation & Refund Policy
Cancellation & Refund Policy – Pet Ghata Churn
1. Cancellation Policy
- Orders can be canceled within 24 hours of placing the order.
- Once the order has been processed or shipped, cancellation requests will not be accepted.
- To cancel an order, customers must contact our support team at 9315447150 with their order details.
2. Refund Policy
- This product is suitable for individuals aged 18 and above.
- Pregnant or nursing women, individuals with medical conditions, or those under medication should consult a healthcare professional before use.
We offer refunds under the following conditions:
Damaged or Defective Product:
- If the product is received in a damaged, defective, or tampered condition, customers must inform us within 48 hours of delivery.
- Proof of damage (clear images/videos) must be sent to our support team for verification.
Wrong Product Delivered:
- If a customer receives the wrong product, they must report it within 48 hours with proof of the incorrect item.
- After verification, a replacement or refund will be provided.
Non-Returnable Items:
- Due to hygiene and safety reasons, opened or used products are not eligible for return or refund.
- No refund will be provided for dissatisfaction due to personal expectations or taste preferences.
3. Refund Process
- Once the return/refund request is approved, refunds will be processed within 7 working days to the original payment method.
- If the payment was made via cash-on-delivery (COD), customers must provide their bank details for the refund.
- Shipping charges (if applicable) are non-refundable.
4. Exchange Policy
- Exchanges are available only in case of damage or incorrect product delivery.
- Customers must return the product in its original, unopened condition.
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