Cancellation & Refund Policy – Pet Ghata Churn

1. Cancellation Policy

• Orders can be canceled within 24 hours of placing the order.
• Once the order has been processed or shipped, cancellation requests will not be accepted.
• To cancel an order, customers must contact our support team at 9315447150 with their order details.

2. Refund Policy

• This product is suitable for individuals aged 18 and above.
• Pregnant or nursing women, individuals with medical conditions, or those under medication should consult a healthcare professional before use.

We offer refunds under the following conditions:

Damaged or Defective Product:

• If the product is received in a damaged, defective, or tampered condition, customers must inform us within 48 hours of delivery.
• Proof of damage (clear images/videos) must be sent to our support team for verification.

Wrong Product Delivered:

• If a customer receives the wrong product, they must report it within 48 hours with proof of the incorrect item.
• After verification, a replacement or refund will be provided.

Non-Returnable Items:

• Due to hygiene and safety reasons, opened or used products are not eligible for return or refund.
• No refund will be provided for dissatisfaction due to personal expectations or taste preferences.

3. Refund Process

• Once the return/refund request is approved, refunds will be processed within 7 working days to the original payment method.
• If the payment was made via cash-on-delivery (COD), customers must provide their bank details for the refund.
• Shipping charges (if applicable) are non-refundable.

4. Exchange Policy

• Exchanges are available only in case of damage or incorrect product delivery.
• Customers must return the product in its original, unopened condition.

5. Contact for Support

For any refund or cancellation requests, please reach out to our customer support at: